Lake Belton High School provides students with real-world skills and experience by working at the Technology Help Desk
When schools can empower students while supporting IT operations, everyone wins. This case study highlights how Lake Belton High School (LBHS) introduced a student repair technician program utilizing Acer's Service eLearning Repair Program. Read the story to see how LBHS benefits from certified student technicians and faster repair turnaround times. Contact IT Easy to learn how your school can adopt a similar model.
What is the Technology Help Desk at Lake Belton High School?
The Technology Help Desk at Lake Belton High School (LBHS) provides support for educational technology, including Acer Chromebooks, projectors, and printers. With over 2,100 students enrolled, the Help Desk assists thousands of users across the Belton Independent School District, which serves more than 13,000 students. The desk is staffed by certified student technicians, known as 'Techsperts,' who gain practical experience while helping to maintain and repair devices.
How does the Acer Service eLearning Repair Program benefit students?
The Acer Service eLearning Repair Program offers students the opportunity to gain real-world skills through an 8-hour self-paced online course. Students learn to perform basic hardware repairs on Acer devices, culminating in a hands-on project where they disassemble and reassemble a Chromebook. Upon completion, they earn certification as 'Techsperts,' allowing them to work at the Technology Help Desk. This experience not only enhances their technical skills but also encourages some students to consider further education and career paths.
What is the future of the Technology Help Desk program?
Looking ahead, the Technology Help Desk program aims to expand its reach and involve more students. With the district's enrollment projected to grow to 16,000 by 2030, the demand for device support will increase. The program has already proven beneficial for students, helping some to stay in school and consider college. The goal is to continue providing high-quality support while offering valuable learning experiences to more students.
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