Secure and optimize your contact center with ChromeOS
Contact centers are increasingly adopting cloud-first technologies, but managing these environments securely is a challenge. This solution brief details how Acer ChromeOS supports contact centers with advanced security features, intuitive agent tools, and streamlined management to improve operational efficiency and data protection. Download the solution brief and contact IT Easy for tailored Acer ChromeOS support.
How does ChromeOS enhance contact center security?
ChromeOS includes built-in and proactive security features that safeguard your business from growing threats and reduce employee errors. With Google Safe Browsing, it prevents employees from accessing malicious sites, and executables cannot run on ChromeOS, providing built-in protection from malware. Additionally, the built-in Titan C or TMP 2.0 security chip ensures device security, protects user identity, and maintains system integrity.
What productivity benefits can agents expect from using ChromeOS?
ChromeOS is designed to reduce the cognitive load on agents by providing an intuitive and productive experience. It allows for fast and easy onboarding, reduces device downtime with background updates, and offers built-in productivity tools. In fact, deploying ChromeOS can save up to 3 hours per agent per week in downtime, and devices can be deployed 76% faster than Windows 10 devices.
How easy is it to manage and deploy ChromeOS devices?
ChromeOS allows for stress-free management and deployment, even in environments with high turnover rates. Devices can be deployed within minutes without imaging through cloud profiles, and existing devices can be quickly wiped or reset for new agents. The zero-touch enrollment feature enables remote management, and with over 500 configurable policies, IT teams can efficiently manage devices from anywhere.
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